Frequently Asked Questions
Here are many common questions that home delivery customers ofter ask . If you have additional questions, or to set up an account today, please call us at 888-9NH-MILK.
- How do I begin receiving delivery?
You can sign up online or call us at 888-9NH-MILK. We have no contracts with our customers. You can start and end service as you please. We require your full name, address, phone number, email address and a credit card to secure the account.
- How can I change my order?
You can change your order by calling our office, faxing an order or change it online. Our voicemail is available 24 hours a day, 7 days a week. Order changes must be made before 3:00 PM the day before delivery. Please be sure to spell your name, leave your address and specify whether the change is temporary or permanent. Our fax number is 603-373-6187
- Where will my driver leave my milk?
Your driver will put your delivery inside your insulated cooler when he delivers to your home. You do not need to be home or awake when he delivers.
- Why do I need an insulated cooler?
We require you to have an insulated cooler to protect the quality of our products from sunlight and temperature change. Many people do not know that light causes deterioration in the vitamin content of milk and may affect the flavor.
- What day will my delivery be?
Your home's location will determine when your delivery is made, and your delivery day is assigned when we set up your account. To find out your delivery day, please give us a call.
- How much does a delivery cost?
Our delivery charge is $2.50 per delivery. Any time there is a scheduled delivery, the delivery charge will be applied.
- What do I do with my empty glass bottles?
Place all empty bottles in your cooler. The milkman will retrieve them every time he makes a delivery. Please throw out the caps and rinse out all bottles before putting them in the cooler. If your milkman has left you a crate for your bottles, simply put your bottles in the crate and place the crate on top of your cooler.
- What do I do if I'm going to be on vacation?
If you're not going to be there for your scheduled delivery simply call us and let us know. The same deadlines that apply for changing your order still apply.
- What happens on holidays?
The only days we don't deliver are on Thanksgiving, Christmas and New Year's Days. All other holidays are delivered as normal. If you are going to be away for a particular holiday follow the vacation procedure.
- What is Coastal Creamery's billing policy?
For you convenience, Coastal Creamery offers a variety of billing options. You can now pay by credit card, cash or check.
For Credit Card Payments:
Coastal Creamery accepts VISA, MasterCard and Discover. You will have an opportunity to enter your credit card information when you set up your customer profile. You will also be able to confirm your payment method upon checkout.
For Cash/Check Payments:
For check or cash payments, billing is done on a weekly basis. Each bill reflects the prior week's order and your payment is expected each week. Simply leave a check in your cooler or milk box and your milkman will pick up your payment when making your weekly delivery. Please be aware that your milkman's pay is based on sales and collections, so be sure to pay your bill promptly each week. If you choose to send your payment by mail, please write your account number on your check to ensure that payment is credited correctly, and mail it to: Coastal Creamery & Provisions, PO Box 517 Rye Beach, NH 03871.
Please do not put your payment in the returnable bottles.